Find answers to common questions and get support.
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Response Time: 24-48 hours
Forgot Password: Use "Forgot Password" on login
Can't Login: Check internet and credentials
Account Hacked: Email us immediately with proof
Delete Account: Menu → Delete Account
Upload Failing: Check internet (need 1+ Mbps)
Video Too Large: Max 100MB per video
Wrong Format: Use MP4 only
Processing Stuck: Wait 2-3 minutes, then retry
Coins Not Showing: Can take 24 hours
Redemption Failed: Check UPI ID is correct
Pending Too Long: Processing takes 3-7 days
Wrong Amount: Contact us with screenshot
Not Getting: Check phone notification settings
Too Many: Adjust in app settings
App Crashing: Update from Play Store
Freezing: Clear cache or reinstall
Battery Drain: Reduce video quality in settings
See something inappropriate?
Urgent reports: shorts.coins.contact@gmail.com
Email: shorts.coins.contact@gmail.com
Email: shorts.coins.contact@gmail.com
Email: shorts.coins.contact@gmail.com
Include: Your info, content URL, proof of ownership
Email: shorts.coins.contact@gmail.com
For data access or deletion requests
ShortsCoin Digital Services
Tohana
Haryana, 125120
India
Instagram: @shorts.coin | Twitter/X: @ShortsCoinTeam
YouTube: @ShortsCoinOfficial | Facebook: @ShortsCoinOfficial
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